Texas Stores Gear up for Retail-to-Go

By Reena Diamante Austin

AUSTIN, Texas — In an effort to get the economy going again, Gov. Greg Abbott is relaxing some restrictions for certain businesses.

“Retail-to-go” is the first phase of re-opening the state's economy for businesses forced to close amid the pandemic. The practice goes into effect Friday and will allow retailers that were deemed non-essential to start doing business again.

The governor's order calls for limited contact with customers by using curbside pickup or delivery services and maintaining social distancing guidelines. But, the big change to a small business is not child’s play. 

“This has been pretty welcome news because this provides them an opportunity to at least open up, get some of their staff into their stores and start to be able to serve customers even on a to-go and pickup basis,” George Kelemen, president and CEO of the Texas Retailers Association, said.

Click here to watch Capital Tonight anchor Karina Kling’s full interview with Kelemen.

Young Texans do not have to curb their enthusiasm for some timeless toys— Terra Toys in North Austin is now offering curbside pickup during the COVID-19 pandemic.  

“They cannot enter the building anymore which is heartbreaking for us because it’s one of the best ways to experience the toy store. What we did try to do, because we know you can't experience the toy store for yourself, is to help you experience it through us,” said general manager Sylvia Edwards.

Terra Toys employees are offering one-on-one shopping sessions through Facebook and Instagram. Employees answer questions there and send customers some photos and videos of toys they recommend.

Customers can then schedule a time for pickup and drive up to the storefront, while an employee comes out wearing gloves and face coverings. 

“Here, I prefer the personal interaction versus trying to do something on Amazon. They were helpful; I was able to get pictures and talk to them on Facebook,” customer Patience Worrel said while picking up an order curbside.

Click here to read full article on Spectrum News Austin

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